Why we have a strict cancellation policy...
First, we want to start this topic by thanking our guests. Without your support, we would not be able to confidently stand behind our policy. It’s unfortunate that such a policy exists. We feel strongly that the guests who visit us repeatedly, respect us as professionals and we’re grateful because this is the regard at which we hold ourselves.
Pure Eden Salon and Spa, much like many salons, has a strict cancellation policy. Here are the reasons why we stand behind that decision.
Cancellation Policies Are Everywhere
Many businesses have cancellation policies including doctors, salons, dentists. We suspect that these businesses have this policy for similar reasons.
Our Policy Protects Our Guests
Did you know that at Pure Eden Salon, we have at any given moment, three to ten guests waiting on a cancellation list for appointments? We continue to hire, train and grow because of this demand! So given this demand, we have to enforce our policy to protect those who are eagerly waiting for their appointments.In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of 50% of all scheduled service(s). Cancellation notices must be given earlier for some services such as for Bridal Packages. Any appointments that are ‘no show’ will be subject to 100% of all the scheduled service(s)
Our Policy for New Guests
New guests will be required to put down a non refundable deposit when scheduling their appointment. This will go towards their service. In the event of a no-show the deposit will be paid to the stylist to cover their loss of wages. In the event you need to reschedule your appointment, please give us a minimum of a 24-hour notice to avoid deposit forfeiture.
Gift Card Policy
Pure Eden Salon gift cards are perfect for anyone on any occasion. Our gift cards can be used towards any salon service Gift certificates are not redeemable for cash, are not transferable, or to be used to purchase another gift card. Pure Eden is not responsible for lost or stolen cards.. Gift cards are valid for 12 months after issue date, unless otherwise determined.
Our Policy for Brides and Bridal Parties
Our Bridal packages require a reservation prior to the wedding date. A $100 non refundable payment is due at the time of reservation to hold the date and some packages may include additional fees. All Wedding Party & Bridal service appointment cancellations will need to be made 90 days before the scheduled appointment date(s).
Our Policy Protects Our Stylists
Did you know that in our industry, most stylists earn their income by commission? This means they do not make a salary, they do not get paid hourly. They earn their living by taking care of the guests in their chair. If a guest doesn’t show up for their appointment or cancels with little notice, this doesn’t leave an opportunity for the stylist to book another appointment.
Grace & Exceptions
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. Unfortunately we do record these occurrences so as to prevent abuse of the policy. We understand this may come across as shrewd and our goal is to be preventative in order to protect and accommodate our team and guests.
We respect your privacy. We will not sell or offer your information to anyone else.
We so appreciate your understanding and value your loyalty!